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Coconut oil is considered a fixed oil because it is solid at very low temperatures similar to tallow or lard, but melts at slightly above room temperature (76 degree Fahrenheit). It is also the most popular base oil used in the soap and body care industry. White in color when in its solid form and then clear when melted, this oil is produced from the fresh flesh of the coconut palm fruit. The coconuts are shelled and pared then the white meat of the coconut is ground and dried. The dried meat of the coconut is called "copra." Once dried, the copra is then mechanically (expeller) pressed at a controlled temperature to separate the oil from the meat. This mechanical pressing is normally done at low temperatures but not low enough for it to be considered cold pressed. Once the oil is pressed from the copra, it is then passed through a filtering system. This ends the process for unrefined coconut oil, but ours is refined, bleached and deodorized (RBD), so it goes through some additional steps:
Citric acid is added to the coconut oil to de-gum it.
After the de-gumming step, activated charcoal is added to the oil to bleach it.
After the bleaching step and right before the final filtering step, diatomaceous earth is added to the coconut oil to remove all the citric acid and activated charcoal elements.
The oil is then put through a final filtering to remove all the processing aids used above.
The oil is finally deodorized with vacuums and steam.
All our orders are processed within 24 hours.
All orders should be delivered within 7 - 14 working days.
Due to the current COVID-19 situation you may experience a delay with your order. We will notify any customer who's order has been affected asap regarding this.
Orders placed with us may take up to 5 business days to be completely processed, depending on their content and the time of the year.
COVID-19 update: due to the state of emergency, the lead-times for our orders have increased to 2+ weeks.
Orders that are canceled prior to crossing the 3 weeks mark may not be refunded fully - all orders that have been fully or partially processed by the time we receive a cancellation notice are subject to our 25% restocking fee.
If the order is to be subjected to a restocking fee, a confirmation request is sent to a customer where we ask that the customer confirms that they still wish for the order to be canceled. Such orders will only be put on hold and refunded after we receive the confirmation from the customer.
The restocking fee may also apply to orders that contain over 5 different SKUs in case we have more than 50% of products available and the customer refuses to have the order shipped out partially.