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Desert Pepper Trading Company was born and raised on the border of Texas , Mexico, and New Mexico. This amazing crux of bright flavors, sunlight, and the desert Southwest inspires us in every way..
Our flavors come from a sunswept fusion of the southwest, the open air makets of Mexico, and our own kitchens. We look backwards into the culinary traditions of the border regions and forward to global new flavors and ideas. This is a multi-generational famliy run business… that’s right, real people running a real company. Over 25 years now (where did that time go?), growth,change and more than a few margaritas later…we are still at it. Desert Pepper continues to thrill, delight and scare the hell out of us!
All our orders are processed within 24 hours.
All orders should be delivered within 7 - 14 working days.
Due to the current COVID-19 situation you may experience a delay with your order. We will notify any customer who's order has been affected asap regarding this.
Orders placed with us may take up to 5 business days to be completely processed, depending on their content and the time of the year.
COVID-19 update: due to the state of emergency, the lead-times for our orders have increased to 2+ weeks.
Orders that are canceled prior to crossing the 3 weeks mark may not be refunded fully - all orders that have been fully or partially processed by the time we receive a cancellation notice are subject to our 25% restocking fee.
If the order is to be subjected to a restocking fee, a confirmation request is sent to a customer where we ask that the customer confirms that they still wish for the order to be canceled. Such orders will only be put on hold and refunded after we receive the confirmation from the customer.
The restocking fee may also apply to orders that contain over 5 different SKUs in case we have more than 50% of products available and the customer refuses to have the order shipped out partially.