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Looking for a warm, fun activity to do with his daughter in the middle of a Vermont winter, Founder Adam Lazar decided to attend a maple syrup open house. As the farmer went through the production process, Adam witnessed him pouring thousands of gallons of pure water down the drain. After talking about it with the farmer, it was realized that maple producers use only 3% of the saps the collect for syrup and maple products. The remaining 97% is pure tree water that is not utilized and discarded. The idea was born that that this was a new source of incredibly pure water that had never been "tapped"!
All our orders are processed within 24 hours.
All orders should be delivered within 7 - 14 working days.
Due to the current COVID-19 situation you may experience a delay with your order. We will notify any customer who's order has been affected asap regarding this.
Orders placed with us may take up to 5 business days to be completely processed, depending on their content and the time of the year.
COVID-19 update: due to the state of emergency, the lead-times for our orders have increased to 2+ weeks.
Orders that are canceled prior to crossing the 3 weeks mark may not be refunded fully - all orders that have been fully or partially processed by the time we receive a cancellation notice are subject to our 25% restocking fee.
If the order is to be subjected to a restocking fee, a confirmation request is sent to a customer where we ask that the customer confirms that they still wish for the order to be canceled. Such orders will only be put on hold and refunded after we receive the confirmation from the customer.
The restocking fee may also apply to orders that contain over 5 different SKUs in case we have more than 50% of products available and the customer refuses to have the order shipped out partially.